TERMS & CONDITIONS
The Following Terms and Conditions Apply to all Bookings made on this Website.
We kindly ask that you take a moment to Read them prior to making a Booking.
Docklands Lodge London Enters this Agreement as Principal for Bookings made Directly to this Hotel through Telephone, Email, in Person or Through any Agency or Agents it Operates on behalf of the Hotel Owner.
In these Terms and Conditions the Following Definitions Apply:
“Company” or "we" or "us" “Hotel” “Lodge” means Docklands Lodge London Limited (company registration no: 10054121) whose registered office is at 244 Poplar High Street, London E14 0BB, United Kingdom.
“Booking” means the Booking for Accommodation or any other Services or Items made with us.
“Contract” means the Booking and these Terms, and any other Terms and Conditions stated to Apply to the Booking.
“Hotel” “Lodge” means the premises for which your Booking is made.
"You" or "Guest /Guest(s)" means any and all Persons for whom a Room is Booked, or who stays at The Hotel.
“Terms” means these Terms and Conditions.
“Websites” means www.docklandslodge.co.uk
“VAT” means Value Added Tax.
All Bookings at the Hotel are subject to these Terms.
At the time of Booking or at Check In, we will take your Credit/Debit Card details and you Authorize the use of this Card for any sums that become owing to us. We also have the Right to Require full Payment in Advance or a Deposit at the time of Booking in certain Circumstances, If for Example the Booking includes the supply of certain items or Services.
No Booking shall be treated as Confirmed until the details of Payment/Deposit described in this paragraph have been provided.
The Prices Displayed on the Website are an Average per night, Per Room until a Rate is selected. Any meals, service or VAT (at the Prevailing Rate) are Included only if specified.
A minimum length of stay, Deposit, Cancellation Charge and other Conditions may vary and will Apply to certain Rates, as specified. Once a Rate is selected on the website, the Total for your Requested stay shall be displayed on the Reservation Summary. Prices shall be Charged in the local Currency.
The VAT Breakdown shown is Indicative based on the Current Rate of VAT, and the Expected VAT treatment of the goods or services. VAT will be Payable at the prevailing Rate Applicable at the Tax point of the Invoice or Booking Confirmation issued, and may change depending on the actual Rate and the VAT treatment of the goods and services Purchased at that date.
Price lists for Additional items, such as Restaurant meals and Room Service are Available on Request.
4. Check In/ Check Out Requirements.
In the Interests of Security and to Prevent Fraud, at the time of Check In Guests may be Required to Confirm their Identity by providing their Booking Reference, Passport/Identity Card, Driving License and a Valid Credit/Debit Card.
Guests Travelling from Outside the UK and Ireland or any Country in the Commonwealth, we are Obliged by Law to Require Guest Information you need to provide the number and place of issue of your Passport/Identity Card and details of their next Destination. These Records will be kept for at least 12 months and may be Disclosed or made Available for Inspection by any Government Officials. The information above may be Requested for each member of your party over the age of 16 and we Reserve the Right to Refuse Entry to persons who cannot provide the Information set out above.
All Rooms that have been Secured by Credit/Debit Card or Prepaid at the time of Booking will he held until 7:00am the following day of the scheduled Check In, unless the Guest Notified the Hotel of a Late Arrival.
Late Check Out after 11:00am can be Requested subject to Availability. An Extra Charge on an Hourly Rate Basis Will Apply to the Discretion of the Hotel. Rooms are subject to maximum Occupancy Rules set by Docklands Lodge London LTD. For further details, Please Contact us.
We Accept the following methods of Payment: MasterCard, International Credit Card, Visa/Debit Cards, Visa/Delta Cards, and Visa/Electron Cards.
For Advance Purchase Rates the Card used to make the Booking must be Presented on Arrival, along with the Appropriate ID. At the time of Check In we will Authorise the Accommodation Charges (Room Rate, VAT and any Service Charge) and Anticipated Incidentals for the duration of your stay against your Credit/Debit Card.
We may also choose to Accept a deposit in place of Payment Card Authorisation by another valid form of Payment, Including Cash or Cheque.
During your stay, the Hotels System will calculate the Incidentals Charged to your Room on a daily basis. If the Cost of those Incidentals Exceeds the Authorisation taken on Check In, further Authorisation will Automatically be Requested and if such Authorisation is not Available, another method of settlement or deposit to be Provided. Failing to do so, can Result in the Rights of the Hotel Restricting Access to your Room.
All Outstanding Charges must be Paid for in Full on Check Out. Any Outstanding Charges that do not Exceed the Authorisation taken on Check In will be Released on Check Out. We cannot control how long it takes for your Bank to Reflect such Release. When staying multiple nights at the Hotel we may Require a Payment for any Outstanding Charges on a more frequent basis during your stay.
6. Cancellation Policy And No Shows.
The Cancellation Policy varies According to the Rate Booked.
For Rates marked as “Flexible Rate” - These are Cancellable without Charge up to 48 hours by 4:00pm GB before Arrival. Cancellation and Non-arrival Charges Apply after the Relevant time and will be Charged to the Credit/Debit Card supplied at the time of Booking.
We Reserve the Right to Charge for the First Night’s Accommodation per Room Booked if the above Cancellation Requirements are not met. Amendments to your Reservation can be made if you cannot make your stay, Please contact us.
For Rates marked “Advance Saver” - We Require Full Payment for the Entire Reservation at the time of Booking. This is a Non-refundable Booking and cannot be Amended.
Payment is Charged to the Credit/Debit Card supplied at the time of the Booking.
Cancellation or Non-arrival will Result in the Forfeit of the Payment.
Change of Guest name can only be made online through our Website.
Unless otherwise Expressly Stated, No Changes or Cancellation will be Allowed for Promotional Bookings. Please Read the Terms and Conditions of the Relevant Promotion carefully, which Terms of Promotion shall Apply to the Booking and shall be Binding on you.
7. Changes or Cancellation by the Company.
Only occasionally we may need to cancel your Booking. In such Circumstances, you will be given a full Refund but we shall have no further Liability to you arising out of such Cancellation. We will, however, use Reasonable Endeavours to try and Re-locate any confirmed Booking Cancelled by us to an Alternative location similar in standard to the Hotel.
Your Booking is for a Room Class in the Hotel and does not Guarantee that you will be able to stay in a Specific Room or in the Same Room for the duration of your stay. If you have Indicated a Preference for a particular Room through a "Choose your own Room" facility on the Website, Reasonable Efforts will be made to Honour this Preference. We may need to Allocate an Alternative Room to you for Operational or Safety Reasons. If we need to move you to a Different Room during your Booking for which a Lower Rate is Available than the Rate you Booked at, we will Refund you the Difference in the Rates.
We Reserve the Right, and you Hereby Authorise us to Charge your Credit/Debit Card for any Damage Incurred to your Room or the Hotel by you or any person in your party during your stay. (whether or not staying at the Hotel) (Including without Limitation Specialist Cleaning) or for any items that are missing when you leave.
The DOCKLANDS LODGE LONDON LTD further Reserves the Right to commence Legal Proceedings Against you without Notice.
Dependent on your Individual Needs a Selection of Specifically Designed Rooms is Provided at DOCKLANDS LODGE LONDON LTD.
We offer Modified Facilities for Guests with Disabilities and Wheelchairs. We have Disabled Access Public Areas, Disabled Access Bedrooms and Bathrooms, Disabled Toilets all on the Ground Floor. (Wheelchair Access, Wheelchair Access to Reception, Wheelchair Access to Restaurant)
Guests with Restricted Mobility or other particular Requirements should Inform us in Advance.
Please Call Directly for Details. The DOCKLANDS LODGE LONDON LTD has Adopted the following Principles:
a) To Incorporate Disability Discrimination Act Requirements and Maintenance of both the Interior and Exterior of the Premises.
b) To Ensure all Written Communications Comply with the RNIB Guidelines.
c) To Ensure Staff Receive the Appropriate Training on the latest Disability Discrimination Act and the Final Rights of Access October 2004.
d) When Replacing Signage, We will Ensure New Signage is Clear and Complies with the Act.
e) To Ensure our Disabled Toilet is Fully Accessible at all Times.
f) To Ensure a member of Staff is Available 24 hours a Day for Guest and to Assist Customers, Who Request the Service in Advance.
g) We will Ensure that Information is Available in Large Print on Request, or Alternatively a member of Staff will be made Available to Explain the Contents.
h) We will Continue to Complete Access Assessments of our Premises Annually.
i) We will Incorporate Requirements into Either the Short or Long Term Plan.
j) Take the Necessary Action to Ensure we Comply with the Act once a Failing has been Brought to our Attention, by Either Incorporating it in our Short or Long Term Plan.
k) We will Continue to Seek the Views of our Customers through Customer Satisfaction Surveys.
l) Ensure all Hazards are Removed once brought to our Attention, or Highlighted as a Hazard.
10. Guest Behaviour.
Guests are Requested to Conduct Themselves Appropriately at all times and to comply with Company Procedures and/or Requests with Regard to Conduct and Respect for the Property of the Hotel, its Employees and Guests and their Health and Safety.
Guests are Requested not to Disrupt the Comfort and Enjoyment of other Guests a smooth running of the Hotel is our Priority. Do not cause Offence to other Guests or Our members of Staff, We Reserve the Right to Refuse Accommodation or Services offered at The Hotel or Remove you and members of your party from the Hotel if in our Reasonable opinion we consider this Provision to have been Breached. Where this is the case, we shall have No Obligation to Refund you for Loss of Accommodation, other Services, any other Loss or Expense Incurred.
11. No Smoking.
The DOCKLANDS LODGE LONDON LTD Practices a Strict "No Smoking Policy" in the Hotel Rooms and Hotel public areas. Smoking is Prohibited in any part of the Hotel premises. Failure to comply with this Policy shall Entitle us to Terminate your Booking and we may ask you to leave the Hotel Immediately without Compensation or Reimbursement. You shall be Liable for any Costs, Loss or Damage Incurred by DOCKLANDS LODGE LONDON LTD, Including without Limitation any Loss or Damage to the Hotel Room, Premises or Property or Incurred by Hotel Guests or Third Party, arising from your Failure to comply with this Policy.
We reserve the Right to Charge you for any such Costs.
All Children (a person under 16 years of age) Staying at the Hotel must be Accompanied by an Adult and must be Supervised by an Adult at all Times.
Cots and Extra Beds are Available, However these are Limited and subject to Availability. Additional Charges may Apply. Please Check at the time of Booking.
Pets or Livestock are Not Allowed in the Hotel. Registered Guide Dogs are Accepted with Prior Arrangement.
14. Personal Information.
Telephone calls may be Recorded from time to time to help us Improve the Service we Offer you.
15. Force Majeure.
The Company Accepts no Liability and will Not Pay any Compensation where the Performance of its Obligations is Prevented or Affected Directly or Indirectly by or as a Result of Force Majeure or any Circumstances beyond its Reasonable control Including, but not Limited to, Flood, Earthquake, Extreme Adverse Weather Conditions, Natural Disasters, other acts of God, acts of Terrorism, Fire or Failure of Electric Power, Gas, Water, or other Utility Service, Plant Machinery, Computers, Vehicles or any collapse of Building Structures.
16. Limitation of Liability.
The Company will not be Responsible for the Loss or Damage of any Property left in the Hotel other than as Required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004.
(A copy of the Notice under such Acts is Displayed in the Hotel Reception.)
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing Contained in the Contract or in any other Document Referred to or Incorporated shall be Read or Construed as Excluding any Liability for Death or Personal Injury caused by the Company’s Negligence or Liability for Fraud or Fraudulent Misrepresentation.
17. Governing Law and Jurisdiction.
Contract and Non-Contractual Obligations arising in connection with it are Governed by English Law.
The English courts have Exclusive Jurisdiction to Determine any Dispute arising in connection with the Contract, Including Disputes relating to Non-Contractual Obligations.
Each party Irrevocably Waives any Objection which it may Now or Later Lead to Proceedings being Brought in the English Courts.
(On the grounds that the English Courts are not a Convenient Forum or Otherwise).
18. Website Information.
All Reasonable Efforts have been Taken to Ensure the Accuracy of Information on the Website.
The Company does not Accept Responsibility for Errors or Omissions and Reserves the Right to Amend, Cancel or Vary any of the Arrangements featured on the Websites without Notice.
Please note that in certain Circumstances, Generic Photographic Images have been used to Represent the General Style of a particular Product or Hotel.
The content of the Websites is the Copyright of the Company, and may not be Copied, Reproduced, Published, Distributed or Amended for any other purpose without our prior written consent.
The websites are operated by the Company.
Located on Poplar High Street, London E14. The London Borough of Tower Hamlets.
The Hotel is walking distance from Canary Wharf, The Financial Capital of UK.
A Perfect Location for Business and Leisure based Guests, Approximately 100 yards from Three Busy Docklands Light Railway Stations (DLR).
• Blackwall, DLR Station.
• Poplar, DLR Station.
• All Saints, DLR Station.
The Hotel is a Brisk 5 to 10 minute walk from each of these Stations.
If you need any Assistance in finding the Hotel, Please feel free to Contact us via Telephone or Email.
London City Airport is just 3.2 km away and the Famous Royal Greenwich Observatory, only 17 minutes away by DLR.
The O2 Arena and The London Excel Exhibition Centre are both easily Accessible to and from the Hotel, with only a 15-minute journey on the DLR service.
Museum of The Docklands is a Lovely 12 minute walk from the Hotel.
What Times Can I Check In?
Check In Time is 2:00pm on the Day of Arrival.
If you Arrive before 2:00pm we will do our Very Best to Accommodate you, However we have to check the Availability of your Booking Type.
When Do I Need To Check Out?
Check Out Time is 11:00 am.
If you Require a Late Check Out, you may be able to stay up to 4:00 pm at a Cost of £10 per Hour. This all will depend on our Daily Occupancy, we will do our Best to Honour your Requests.
What Rooms Types The Hotel Offers.
We have in total 34 individual rooms. They are comprised of the following types:
• 5 Deluxe Double/twin with 1 Double Bed. (Ensuite)
• 5 Deluxe King with 1 King Size Bed. (Ensuite)
• 2 Superior King with 1 King Size Bed. (Ensuite) (spa bath)
• 12 Economy Double/twin with 1 Double Bed. (Shared Bathroom)
• 5 Economy King with 1 King Size Bed. (Shared Bathroom)
• 5 Economy Triple with 1 Double and 1 Single Beds. (Shared Bathroom)
Breakfast is included with your Room at the time of making the Reservation.
We provide a wide range of Healthy Breakfast Buffets.
If you have any Special Dietary Requirements, Please let us know before you Arrive.
We offer our Guests a Modern Size Dining Area, Capacity of 36 seated.
We also offer a Coffee Bar area which serves Fresh Cakes and Sandwiches all day long.
Alcoholic Beverages are not Served or Sold throughout the Hotel.
Guest Services And Luggage Storage.
Our Reliable, Friendly Front Desk Team at are at your Service 24Hours a day, throughout your stay. We are well Informed of London’s key Locations and Attractions, whether you’re looking for ideas on a Great day out or need Advice on how to get to a Venue, we can Help.
As a Guest we are Pleased to Store and Hold your Luggage free of Charge during your stay at the Docklands Lodge London LTD.
As soon as you have Booked your stay at the Docklands Lodge London LTD, We Recognise you as one of our Valued Guests and will Ensure you have an Enjoyable Experience.
We can Arrange your pick up from any London Airport straight to the Hotel.
We can also Arrange a Transfer when you’re ready to Depart from the Hotel.
If you’re Travelling by Train, we can Arrange Transfers to and from all London Train Stations.
(All Bookings are Chargeable)
What About Parking?
The Hotel Does not have its own Parking Facilities, however all surrounding roads to the Hotel have Street Parking with Pay and Display Bays.
(Monday to Friday / free parking after 5pm. Saturday and Sunday / free parking all day).
What Is Our Cancellation Policy?
For Rates marked as “Flexible Rate” -These are Cancellable without Charge up to 48 hours by 4:00pm GB before Arrival. Cancellation and Non-arrival Charges Apply after the Relevant time and will be Charged to the Credit/Debit Card supplied at the time of Booking.
We Reserve the Right to Charge for the First night’s Accommodation per room Booked if the above Cancellation Requirements are not met. Amendments to your Reservation can be made if you are unable make your stay.
For Rates marked “Advance Saver” - We Require full Payment for the Entire Reservation at the time of Booking. This is a Non-refundable Booking and cannot be Amended.
Payment is Charged to the Credit/Debit Card supplied at the time of the Booking.
Cancellation or Non-arrival will Result in the Forfeit of the Payment.
When Will My Credit Card Be Charged?
Payment for a Reservation will be Processed within 48 hours of the Booking being made.
As a Reminder, Things you get Absolutely Free:
• Purified Water.
• Luxury Toiletries.
• Fresh Towels, Slippers, Irons and Hairdryers.
• Wi-Fi System for High-Speed Internet.
• Mobile Device providing Free Calls (National and International).
• Concierge Service.
• Hospitality Tray with Tea and Coffee, Mini-fridge.
Best Rate Guarantee.
Docklands Lodge London LTD, Best Rate Guarantee.
This means that whenever you make a Room Reservation through our Website or via our Reservations Team, we Guarantee to offer you the Best Available Price in the Market.
If you Happen to find a better Rate elsewhere on a Competing Website, for the Room in Question, Prior to or within two Hours of Booking your Room, simply call us Directly or Email the Link of the Competing Website to us.
We will Create a New Reservation for you to match the Lowest Rate Depending on Availability, we then will offer a Complimentary Room Upgrade. Where this is Not Available a 5% Discount will be Applied to the Lower Rate found.
Reserving a Booking on our Site is quick and easy. We have No Hidden fees. If you have any Questions, our Customer Service Staff will be more than Happy to Provide Assistance.
For a Claim to be Valid Under this Best Rate Guarantee Scheme, it must Satisfy all the Terms & Conditions Contained herein and be submitted in Compliance with the Claim Processing Procedures set forth Below.
Terms and Conditions.
Room must be Booked Direct on Docklands Lodge London LTD Website. (http://docklandslodge.co.uk), on the Lowest Rate that was Available at the Time of Booking for the Guarantee to Apply.
• If a Lower Rate is found, Prior to or within two Hours of Booking a Guarantee Claim must be submitted. You can call us Directly, or Email the Link or Provide us with a Screen-Shot showing the Booking Details and the Lower Quoted Rate of the Competing Website.
• The Lower Rate must be for the Same Room Type, Including Arrival and Departure Dates, and
have the same Restrictions and Rules as the Rate Booked with Docklands Lodge
• Any Guarantee Claim must be submitted within 12 Hours of Booking and must be Received by No less than one day Prior to the Arrival Date to Allow time for Claim to be Processed.
• The Guarantee Does Not Apply to any Non-Public Rates (e.g. Negotiated Corporate or Group Rates, Rates linked to any other Promotion or Voucher).
• The Guarantee Does Not Apply to Pre-Agreed Rates with Specific Clubs, Societies, Groups or Organisations.
• The Guarantee Does Not Apply to Direct Mail Solicitations or Electronic Mail Solicitations.
• A Booking that is for Multiple nights, will be Checked on an Individual basis for Rate Comparison. (each night will be Checked.)
• The Complimentary Room Upgrade will be for a Room Type Superior to the Room Type Booked. Where this is Not Available a 5% Discount will be Applied to the Lower Rate found, for the Relevant days where the Guarantee is being Invoked.
• No Claims can be submitted based on Fluctuations or Disparity in Currency Exchange Rates.
• The Guarantee Does Not Apply to any Rates from Opaque Providers. An Opaque Provider is any Provider that Prevents the Buyer from Identifying the Hotel until after the Buyer has made a Reservation and Guaranteed Payment.
A Site is Opaque if it Does Not Divulge any of the following Information:
(a) the Name of the Hotel.
(b) The Precise Location of the Hotel.
(c) Specific Information that may make it Impossible for the Buyer to
Identify the Hotel.
• The Guarantee Does Not Apply to Packaged Rates.
Packaged Rates Include:
(a) Hotel Rooms sold as part of a Travel Package, where the Hotel Does Not Provide the Extra Service. Extra Services Include but are Not Limited to Hotel Rooms Plus Airfares, Car Rental.
(b) Hotel Rooms sold with Value Added Amenities.
Docklands Lodge London LTD Reserve the Right to Modify or Cancel the Guarantee at any time without Prior Notice. Customer Service Representatives have the sole Right and Discretion to Determine the Validity of any Claim.
Any Questions Regarding Claims, Please Call us or Email us Directly.
Information That We May Collect From You.
We may Collect and process the following personal information about you:
• Information that you provide via our Website or our Guest Registration Cards.
• Information that you provide if you Contact us through our General Enquiry form.
• Information that you provide when Completing Surveys that we use for Research purposes.
• Information you provide which we may use during your stay, or to Enhance your stay with us. This could Include Sensitive Personal Data, such as. Dietary Requirements, Health Information or Information about Disabilities etc.
• Details of Transactions, Including details of Payment Cards used that you carry out through our Website.
• Details of your visits to our Website, Including but not limited to, Traffic data, Location data, Weblogs and Other Communication data, whether this is Required for our own Billing purposes or otherwise and/or the Resources that you Access.
• Information that you provide when you Enter a Competition or Promotion.
• When you Report a Problem with or on our Website.
• Information that you provide when Registering onto one of our programmes, Including but not limited to Registration to our Website, Corporate Account Request, Booking Bonus Registration or Claim, E-Newsletter subscription and Registration to our Signature Loyalty Programme.
Use Of Personal Information.
We may process personal information about you for the purposes of:
• Providing you with our Services.
• Dealing with your Booking Enquiries, Complaints about our Service, or other Requests.
• Administering your Booking and other Services.
• Tailoring our Services to your Requirements and Preferences.
• Direct-marketing products and Services, Advising you of News and Industry Updates, Events, Promotions and Competitions, reports and other information and carrying out Market Research Campaigns.
• Providing you with Information about other products, Special Offers and Services that you Request from us or which we feel may Interest you, where you have Consented to be Contacted for such purposes.
• Conducting Internal Operations and Analysis, Including Systems Testing and Statistical Research.
• Restructuring our Business Operations, we may Need to Transfer your Information as a Result of a Sale or Acquisition.
• Complying with Laws, Orders or Regulations.
We may Contact you by Email, Text or Telephone for these purposes.
Telephone calls may be Recorded for Training, Monitoring and Quality Control.
Information That You Enter Onto Our Booking Forms.
Information that you Enter onto our Booking forms may be Collected and Stored by us so that we may Contact you in Relation to your Booking/Enquiry/Attempted Transaction. This may be used to send Operational Emails to you or Call you to Respond to the Enquiry, or for the purposes Outlined above, or to Enquire as to why the Transaction was Not Completed.
Our Website provides plug-ins to Social Media Websites, Including Facebook, Twitter, Google, Yahoo and LinkedIn (see our Website for an up to date list).
If you make use of, or log-in to, the Social Media features on our Website, we may (depending on your privacy settings) Access use and store Information about you, Including but not limited to: Your Name, Email, Gender, Location, Profile Picture, Contacts, and any Other Information you have chosen to make Available.
Our Website and Guest Registration Cards provide you with the Opportunity to opt out of Receiving Promotional and Marketing Information. You can Exercise your Right to prevent such processing by selecting the Appropriate opt out option. You can also Exercise this Right at any time by sending us an Email with your Name, Email, and if you have the Booking Confirmation Number. Alternatively, please click the “Unsubscribe” button in our Email Communications.
Where We Store Your Personal Information.
Where we have given you (or where you have chosen) a Password which Enables you to Access certain parts of our Website, you are Responsible for keeping this Password Confidential. We ask you not to share a Password with anyone.
Disclosure of Your Personal Information.
We will Not sell your Personal Information to third parties without your Prior Consent.
Apart from where Disclosure is Required by Law or any Regulatory Authority, we will only disclose your Personal Information to our selected Business Partners:
• For Administrating your Requests and any Booking.
• For Providing Other Services which you have Requested.
• To Communicate an Offer of other Goods and Services, with your Prior Consent.
Given that the Internet is a Global Environment, using the Internet to Collect and process Personal Information necessarily involves the Transmission of Information on an International Basis. Therefore, by browsing our Website and Communicating Electronically with us, you Acknowledge and Agree to our processing of Personal Information in this way.
The Transmission of Information via the Internet is Not Completely Secure. Although we do our Best to protect Personal Information, we can Not Guarantee the Security of your Information Transmitted to our Website; any Transmission is at your own risk. Once we have Received your Information we will use Strict Procedures and Security features to try to Prevent Un-authorised Access.
Access To Information.
You have the Right to Access and correct Personal Information that we hold about you, and or to obtain a copy of it. We will make every Endeavour to Ensure your Personal Information is Accurate and up to date. Therefore, we ask that if there are any changes to your Information you should Notify us Directly and Immediately. Any Access Request may be subject to a fee (not to exceed £30) towards our Administrative Cost. We may ask you to Verify your Identity and to disclose more Information about your Request. To obtain a copy of the Personal Information that we hold about you, Please Contact us.
We Wish to Reassure you that your Rights of Access, Rectification or Removal of your Personal Data from our Database at any time Remain Upheld, and you may do so by simply sending a Written Request to:
Docklands Lodge London LTD, 244 Poplar High Street, London, E14 0BB, United Kingdom.
If you have any Requests or Queries Concerning your Personal Information or any Queries about our Practices, Please Contact Us at: firstname.lastname@example.org or call us +44 02079879904.
We will be Happy to Solve any Enquires that you have.
At Docklands Lodge London LTD, we fully Embrace our Responsibility to the Implementation of Proactive Measures to Help Protect and Sustain the Local National and Global Environment for Future Generations. The Directors Recognise the Impact of its Operations on the Environment, and Endeavour to Increase their Understanding in Respect of these Activities to minimise any Detrimental Effects that may occur. By working together, we can Create a Safe and Clean Environment, and Ensure that Environmental issues are kept at the Forefront of everyone’s mind and given proper Attention always in our Daily Business Operations.
This Is Our Promise To You:
• All members of Docklands Lodge London Ltd Team, will Consistently and Actively identify and Implement Green Policies throughout the Hotel.
• We will Aim to Purchase all our Products from Ethically Sourced Produce.
• We Regularly monitor our Utilities Consumption Levels and we Strive to Reduce it at every Opportunity without Compromising on your Comfort.
• We are Building Relationships with our suppliers to Reduce their Packaging and Transport to our Hotel.
• We Actively Implement Recycling Programs throughout the Hotel.
Our Aim Is To:
• Fully Comply with the Law, Current Legislation and Regulations and to take a Proactive Approach to Future Legal Requirements and Obligations.
• Ensure that everybody within the Company has a Duty of Care for the Environment, its Habitats and Biodiversity.
• Encourage our Employees to work in an Environmentally Responsible Manner. An Active Environmental Committee Consisting of Employees from all Levels Operates within the Company and formalises New Ideas and working methods.
• Seek to Conserve Natural Resources by Ensuring the Responsible use of Energy, Water and Materials, and yet still Provide the Quality of Service Expected by our Guests.
• Measure Performance and set Objectives that will be Regularly Revisited with the Aim of Continual Improvement by Reducing, Re-using or Recycling; Such As, Water Consumption, Waste Materials Produced and Energy Consumption.
• Gain support from our Customers and Ensure that they are made Aware of our Environmental Policy.
• Source Products that have Minimal Environmental Impact. These Include items such as Packaging, Recyclable Products, Local Sourcing of Services and Products and Energy Efficient Electrical Equipment.
• Work with our Suppliers and Contractors to Ensure that they are made Aware of our Policy and that they have Compatible Policies for Managing their impact on the Environment.
• Regularly Conduct Reviews to Ensure the Hotel Operations Remain Compliant with this Policy and to set or Revise Targets to Ensure Continual Improvement for the Future.
• Provide all our Employees with the Information, Instructions and Training Necessary to fulfil this Policy.
• At Docklands Lodge London LTD, we have an Aim each month to Recycle 80% of our Waste throughout the Hotel.
Charities Which Docklands Lodge London LTD Support.
St. Matthias Church and Community Centre, A well-known local Charity that Raises Money to support Vulnerable Homeless People and Local Residents.
Poplar Community Centre, A local Islamic Centre that Promotes the Islamic Faith and Provides Facilities in the Interests of Social Welfare for Recreation and other Leisure Time Occupation, with the Objective of Improving the Conditions of Life in the local Community. It Actively Encourages Advance Education and in Particular, Islamic Education. It Promotes Good Race Relations and works towards Reducing Poverty.
Poplar Football Club, a well-known local Football Club that play an Important part to the Community and in the life of local youngsters. They promote Sport and Educational Opportunities to the local multi-cultural Community. They Encourage and promote social Responsibility and give support to those in need, so that they have Respect for their Community and are Encouraged to make a Positive Contribution to Society.
Information that we collect from you
When you visit, register or order products or services on the Websites you may be asked to provide certain information about yourself ("personally identifiable information") so that we can provide you with a particular service. For example, if you would like to make a reservation at our hotel, we will ask you for information such as your name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. We may also use your e-mail address to notify you about special offers and promotions as described in the Email section of this policy, but you can opt out of e-mails at any time by following the procedures outlined in that section of this statement.
The Websites do not collect personally identifiable information from your computer when you browse them and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other information about you. When you request a page from the Websites, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make the Websites function correctly. We also use this information to better understand how visitors use the Websites and how we can improve their content and functionality.
Use of Information
The personally identifiable information you provide to us will be used to enable us to provide a particular product or service such as making a reservation. If you cancel your reservation, the information is stored for record-keeping purposes only and is not accessed again. After making a reservation or completing your stay at our hotel, unless you tell us otherwise, the information you provide may be used by us for direct marketing of other products and services provided by Docklands Lodge London or the products and services of selected reputable third parties with whom Docklands Lodge London has a strategic marketing relationship because they offer products or services that we believe would of interest to you. If you do not wish to receive this information, you may indicate so by accessing the unsubscribe link. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all our staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information you transmit to us online.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer ("SSL") line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches us it is stored on a secure server that resides behind firewalls designed to block unauthorised access.
Disclosure of Information to Third Parties
Docklands Lodge London uses the services of third parties, such as e-mail service providers and marketing companies that act as agents on its behalf. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Docklands Lodge London specifies. In addition, we may disclose your personally identifiable information to successors in title to our business. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of Docklands Lodge London for their use without your approval.
Docklands Lodge London and its third party service providers use pixel tags (also known as "clear gifs", "beacon gifs", etc.). Pixel tags are not visible to the user of the Websites and consist of a few lines of computer coding. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide to us. Docklands Lodge London and our e-mail service provider use pixel tags to track responses to advertisements and website content and to determine your ability to receive HTML-based email messages. Our e-mail service provider includes a pixel tag, which they refer to as a "coded sensor", in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail message is opened and flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
E-Mails about Special Offers, Promotions and Future Events
It is our intention to send you only e-mail communications that will be useful to you and that you want to receive. We may periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send e-mail relating to our products and services. In addition, we may send you e-mail communications relating to the promotions of select, reputable third parties with whom we have a strategic marketing relationship because they offer products or services that we believe would be of interest to you. If you do not wish to receive any e-mails, you will have the opportunity to opt-out of future emails by following the instructions provided in the e-mails. At your choice, you can use our Websites to opt-in to e-mail communications containing information of future events. Docklands Lodge London will not use any information provided in response to such communications for any unauthorised purposes.
Our Websites may contain links to other sites. Please be aware that Docklands Lodge London is not responsible for the privacy practices and policies of such other sites. The policies set forth in this statement apply only to the Websites and not to the websites of any other person.
Safeguarding the personal information of children is very important to Docklands Lodge London. We encourage children to ask a parent or guardian for permission before accessing our Websites. Where we have reasons to believe that a user is under the age of 18, we try to collect the minimum amount of personal information necessary for the effective operation of our services. We also endeavour not to share with third parties any personal information supplied by users believed to be aged under 18. In addition, we aim not to send direct e-mail offers to users who indicate they are aged under 18. No information should be submitted to, or posted on, our Websites by visitors under the age of 18 without the consent of their parent or guardian.
In the future, we may need to change this policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.